Customer contact operations are evolving fast as AI, omnichannel routing and workforce tools converge. Against that backdrop, Contact Centre Expo 2026 opens at ExCeL London on 18 and 19 November to showcase operational and technology solutions for contact centres and CX teams.
Practical details for Contact Centre Expo 2026
The event runs 18–19 November 2026 at ExCeL London. Official opening times are 09:30 to 16:30 on Wednesday and 09:30 to 16:00 on Thursday. Free registration is available on the event site and attendees can plan around thematic theatres and meeting programmes.
What the programme highlights
The schedule combines main theatres with sub-tracks, hands-on training workshops and a Connect 1-1 meeting programme to arrange direct sessions with exhibitors. Additional areas include a VIP Lounge and a Flexible Working Zone to trial tools in realistic setups.
Exhibitor and technology profile
Expect vendors in CCaaS, automation and omnichannel platforms, contact centre hardware and BPO providers. Technical focus areas shown in the agenda are chatbots and conversational AI, performance management, unified communications and multichannel integration, useful for shortlisting suppliers.
Key figures for the show
Published metrics indicate more than 3,500 customer contact professionals, 120 leading exhibitors, over 100 seminar sessions and in excess of 110 speakers. Those figures describe the scale and variety of commercial contacts available across two days.
Commercial prospecting tactics for the show floor
Arrive with a structured plan to convert conversations into next steps:
- Shortlist 8 to 12 exhibitors by capability and potential fit, then schedule meetings through the Connect programme.
- Prepare concise technical checklists to validate integration, security and SLA terms during demos.
- Use training workshops to collect practical arguments and use cases to support internal buy-in.
- Set precise follow-up actions with dates for pilots, trials and procurement reviews.
Visitor checklist
Download the exhibitor list and block time in the agenda for priority demos. Define one technical validation and one commercial decision to progress each day. Bring stakeholders’ evaluation criteria to speed vendor selection.
Final note and official link
The balance between automation and human-driven service remains the central operational challenge. If your remit covers customer contact strategy, Contact Centre Expo 2026 is a useful venue to benchmark solutions and accelerate procurement cycles. Register and review the programme at the official site http://www.callandcontactcentreexpo.co.uk to plan meetings and visits to stands.
