Managing service lifecycles and turning usage phases into measurable value are priorities for manufacturers and tech providers. The Aachener Dienstleistungsforum gathers service leaders and solution vendors for a one-day exchange focused on operational application.
Practical information for attending in Aachen
The event takes place on 18 March 2026 at RWTH Aachen University and is organized by FIR an der RWTH Aachen and the Service Performance Center. The format includes a focused conference, partner presentations and solution pitches aimed at people responsible for service delivery and product support.
Companies and use cases shaping the 2026 agenda
The 2026 program features contributions and case studies from firms and technology providers such as Pilz GmbH & Co. KG, Kyocera Document Solutions Deutschland GmbH, Coresystems AG, Winterhalter Group, KRONE and Fresenius Medical Care. IoT and remote access specialists like IXON appear alongside process intelligence providers such as shape Process Intelligence. The Kundendienst-Verband Deutschland (KVD) participates as a sector partner.
Case topics in the program include lifecycle cost management for assets, AI-based knowledge management, automated process analytics, AI assistants for service centers and tools to optimize field workforce planning.
Program composition and session profile
The forum combines a thematic conference on extracting value from the usage phase with high-level talks, partner showcases and company pitches that demonstrate technology applied in the field. Presentations focus on analytics, AI assistants and industrial remote access with practical lessons on process design and commercialization.
How to approach prospecting at the forum
- Pre-target roles that matter: service delivery leads, product managers and operations or IT decision-makers.
- Prepare two value messages: one technical with concrete use cases such as predictive maintenance, and one financial showing availability gains or cost reduction.
- Identify partner exhibitors in the program for potential pilot collaborations; vendors like IXON or process intelligence providers are typical integration entry points.
- Bring a compact package to move from conversation to pilot: a data checklist, sample KPIs and a 90-day pilot plan.
These measures help convert presentations and pitches into concrete B2B opportunities.
Closing note and official link
For organizations that operate technical services or plan to scale digital service offerings, the single-day program on 18 March 2026 at RWTH Aachen University provides applied cases and vendor contacts worth reviewing. Check schedules and registration details at the official site https://dienstleistungsforum.de to plan meetings and select sessions aligned with your objectives.
